Responsible Gambling
Gambling can be entertaining, but it's important to approach it responsibly. It is not a method for making quick money. Avoid chasing losses and never gamble with money you cannot afford to lose.
Your gambling budget should never interfere with essential expenses like rent, bills, or necessities. Monitor your spending regularly via the balance section. If gambling causes stress or discomfort, take a break or consider self-exclusion.
Risks and Consequences of Gambling and Addiction
While gambling is harmless for many, it can become a problem if you lose control over time or money spent. This behaviour is known as "problem gambling" or "gambling addiction."
You might have a gambling problem if it negatively impacts your quality of life. Warning signs include:
- Constant thoughts about gambling
- Betting increasingly larger amounts
- Failed attempts to stop or control gambling
- Feeling irritable or anxious when trying to cut back
- Using gambling to escape problems or emotions
- Trying to win back lost money through more gambling
- Lying about gambling activities
- Risking personal relationships, work, or studies
- Depending on others for financial support due to losses
Problem gambling can affect:
- Health: Anxiety, depression, sleep disorders, substance abuse, suicidal thoughts
- Social: Relationship issues, work problems, legal trouble
- Financial: Debt, inability to manage expenses
If you have concerns, our customer service is available 24/7.
Responsible Gambling and Protective Measures
We promote fair and responsible gambling. You can set deposit limits and apply restrictions via the "My Account" section to stay in control.
Taking a Break: Time-Out, Temporary Exclusion, and Self-Exclusion
To pause your gameplay, use the restriction options on the "Gaming Restrictions" page in "My Account":
- Time-Out: Set a break for 24, 48 hours, or 7 days
- Temporary Exclusion: Select a 30, 60, or 90-day exclusion
- Self-Exclusion: Indefinitely exclude yourself by contacting support. You won’t be able to play, deposit, or receive promotional materials during this time.
Setting Limits: Deposit, Time, and Play Status Reminders
- Deposit Limits: Set daily, weekly, or monthly limits when registering
- Time Limit Control: Request a playtime limit by contacting support
- Game Status Reminder: Enable pop-ups showing play duration, bets, wins/losses every 15, 30, 45, or 60 minutes
Self-Assessment
If you're worried about your gambling habits, take a self-assessment to determine if you may be at risk.
Stay Vigilant
If we identify problematic gambling behaviour, we may contact you to suggest limits or restrictions.
For external help, visit:
- Gamblers Anonymous
- National Council on Problem Gambling
- GamCare
- Gambling Therapy Helpline
Protection of Minors
We strictly prohibit gambling by anyone under 18. We use both automated and manual methods to verify age. Accounts of underage users will be closed immediately.
Parents are encouraged to use parental control software and monitor internet usage to prevent underage gambling.
Prevention of Unauthorised Access
To protect your account:
- Do not share your username or password
- Always log out after playing
- Be cautious on shared devices
- Do not tick "Remember Password" on public computers
- Log out of your email when done
Signs of possible unauthorised access:
- Bank account: Track logins and flag inconsistencies
- Game History: Check game logs (available via support)
- Transactions: Confirm all payments were made by you
- Receipts: Look for unexpected confirmation emails
If you suspect account misuse, contact support immediately.
Contact Us
By E-Mail: [email protected]